FAQs

FAQs

I want to rent out my property, Do I need to tell my mortgage Lender?

Yes. Your mortgage lender needs to give you permission before you can let your property, and they may impose special conditions. If you are buying a property with the intention of letting it out, you may be able to obtain a buy to let mortgage.

How do I know how much rent to charge?

Ask a letting agent to value your property. At RJL property Group, we’re experts in the market, so we can tell you how other rental properties are doing in the area, and what kind of yield you can hope to expect. 

Why should you use a managing agent?

Choosing a fully managed service allows you to completely relax. You never have to worry about the let. It creates a professional distance between you and the tenancy, and means you can avoid having to deal with all the bad bits like rent arrears and deposit disputes.

There are also 204 pieces of legislation at the last count relating to letting a property, if you aren't well versed then its worth working with an expert.

What happens to my Tenants deposits?

Landlords and letting agents are required to register tenants’ deposits with an approved Tenancy Deposit SchemeAt RJL Property Group, we register deposits with a scheme, deposit is then either held by the landlord, The Agent or the deposit scheme itself. The Tenancy Deposit Scheme is there to protect the tenant’s money and help to resolve any disputes at the end of the tenancy.

Why should I have an Inventory?

An inventory is a detailed list of the contents and condition of your property taken before the tenant moves in. It is important that if there is a dispute over damage at the end of the tenancy, you have proof of the original condition of the property and its contents.

Why do I need an EPC?

An Energy Performance Certificate, or EPC for short, is a report detailing the energy efficiency of a property. It gives a property an energy efficiency rating from A (most efficient) to G (least efficient) and is valid for 10 years.

All landlords are required to purchase an EPC for a property before they let it and, from 1st April 2018, the property must have a minimum rating of E on its EPC. It will be unlawful to rent a property which breaches this requirement with a penalty of up to £4,000.

Can a Tenant refuse a rent increase?

For a periodic tenancy (rolling on a week-by-week or month-by-month basis) you can't normally increase the rent more than once a year, unless you seek the tenant's agreement. For a fixed-term tenancy (running for a set period of time) you can only increase the rent if your tenant agrees

What is a GSR?

A Gas Safety Record (GSR) is in place to ensure that all gas appliances, pipes and flues are in safe working order. It must be carried out by a qualified Gas Safe Register engineer. This needs to be checked every 12 months.

Do I need a EICR?

An Electrical Installation Condition Report (EICR) is required to meet the legislation in England. We recommend you instruct an electrician who meets the criteria or we can help you. An EICR is valid for 5 years, and there of fines up to £30,000 for any Landlord who cannot produce a valid certificate.

How do I check if my furniture is compliant?

You must ensure that all furnishings comply with furniture and furnishing regulations. All compliant furniture must display standard labels in a prominent position. This is to reduce the risk of fire within the property.

How do I receive rental income from my letting agent?

If you choose a part Managed and Rent Collection, we will organise for the tenant to pay the rent via standing order or direct debit. We will then transfer the money to your account minus our commission and any outgoings or fees (such as maintenance work fees). You will receive a statement every month.

Can I enter my property during the tenancy?

You need to give the tenant appropriate notice before you enter the property.

Who will pay for the TV licence during the tenancy, the landlord or the tenant?

Usually the tenant, though this should be stated in the tenancy agreement. However, if the landlord furnishes the property with a TV, they would be expected to pay the licence.

What if the Tenant damages the property?

Either the tenant pays to fix the damage, or the cost for fixing the damage is removed from the tenant’s security deposit at the end of the tenancy. However, fair wear and tear should be allowed for.

What if the Tenant doesn't pay?

It is sensible to insure yourself against non payment of rent, we can arrange for this to be applied to any of your properties.

We will also work with the tenant to understand why their situation has changed and support them in getting back on level terms, we will also advise the Landlord on the next appropriate steps to take. 

The pandemic has been one of the most challenging era's of our time for tenants unable to cover their rent due to job losses. We have empathy in these situations, we understand the financial and mental implications of delayed rental payments on both sides of the coin.  

We will work with legal advisors to pursue whatever action we can at the time. 

What is right to rent?

The Right to Rent scheme, which helps to make sure that people renting property in the UK have a legal right to be here, was rolled out across England in February 2016. If a landlord carries out their own checks they will now need to get an acceptable proof of residency or risk a fine. If we don’t currently handle tenant checks for you, we’d be very happy to discuss how we can help you with this.

What is Client protection Money

The (CMP) Scheme provides compensation for landlords, tenants and other clients when agents misuse or misappropriate their rent, deposit or any other client funds. RJL Property Group has CMP cover through UKALA (UK association of Letting Agents)


To view our Client Money Account procedure and certificates they can be found here

What is my notice period to end our contract with you?

Whilst we are confident that the quality of service we provide will exceed your expectations, we understand sometimes there is a change in situations. 

notice period on our contract is 60 days from notice given, this must be done by email, letter or fax.

Who Insures the property?

It is the Landlord’s responsibility to inform his insurance company that the Property is to be let, and to ensure he has adequate insurance cover for both the building and his contents.

Activities relating to the arrangement and administration of insurance are governed by the Financial Services and Markets Act 2000. Under this Act RJL is unable to arrange insurance on the Landlord’s behalf, to notify his insurers of claims or to complete documentation relating to those claims.

RJL will notify the Landlord where damage to the Property has resulted from an insured risk, and will provide the Landlord with the information that is needed in order to make a claim.

I want to find your price list for additonal work before signing a contract, where would I find this?

This can be found on the web site under landlords and additional work. If its slightly more bespoke please contact us for an accurate quote