A company's Quality Management System (QMS) is the heart beat of any business, which is why we feel its fundamentally important to recognise and document our policies for our employees, contractors and clients. 

The Company’s policies therefore are:

  • To carry out all work to high standards and to always meet or exceed the requirements of the contract and any relevant statutory regulation.
  • To respond promptly and effectively to customer’s requests for assistance.
  • To be professional and courteous in all our dealings with customers and suppliers.
  • To continually seek ways to improve the Company’s work processes and Integrated Management System.
  • To identify and comply with all applicable statutory, good practice and legal requirements that relate to our property business.



We have our own internal quality review process, complaints procedure, and a high level of service consistency to make sure we are able to be the market leader in quality assurance focus.

This is based on robust SOPs (Standard operating procedures), strong leadership and regular management review. 

If you do have a complaint about any of our services or content please get in touch by contacting 07723 918773 or Contact@RJLpropertygroup.com